How to amend your ticket

In case you find an error in the information on your electronic ticket, please send us the correct information to replace the mistake to this email: In the email please include your ticket code generated by our system. This service has no cost.

Nevertheless you should take into consideration that if you are requesting a change in itinerary less than 48 hours (or two working days) before of your departure time, it may not be possible for us to arrange the requested changes or they may have a cost.

How to cancel your ticket

If the trip is cancelled due to unforeseen circumstances on our part or because of a situation of force majeure, you will have the option of either changing the departure day of your trip (if possible) or asking for a full reimbursement.

In case you cannot travel due to a personal circumstance of your own, you need to send us your cancellation request by email to: You will need to include the registration information (name, email, phone numbers and names of travelers), including the unique ticket code that was generated by our system when you made the purchase.

For us to be able to process your cancellation request, please note that:

  • If the request for cancellation is made at least 72 hours before the departure time, we will refund 80% of the ticket value. This fee includes fees and taxes.
  • If the request for cancellation is made at least 48 hours before the departing time, we will refund 50% of the value of the ticket. It includes fees and taxes.
  • We will not refund tickets if the cancellation is made less than 48 hours before the departure time of the trip you booked.


Requests for cancellations ARE NOT PROCESSED on Saturdays, Sundays or holidays. They are only processed on workdays, from Monday through Friday. Payment gateways charge around 1$us for a refund transaction, which is not covered by Bus Tickets Peru. Bus Tickets Peru uses US dollars for all its transactions, your bank might charge a commission for exchange rates with other currencies.
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